Last updated: May 19, 2026
These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer") and REMLY LLC, a New York limited liability company doing business as Remly ("we", "us", "Remly"). They govern your use of the Remly platform at goremly.com and any related services (collectively, the "Service").
By signing up, clicking "I agree", or using the Service, you accept these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.
You must be at least 18 and able to form a binding contract. You are responsible for everything that happens under your account, including any chatbots you operate or end-customers you contact. Keep your credentials secure and notify us at info@goremly.com right away if you suspect unauthorized access.
You agree to provide accurate information during onboarding and to keep it up to date.
Remly provides:
We may add, change, or remove features. If a change materially reduces the Service, we will give you reasonable notice and, where you paid in advance, a pro-rated refund of unused fees.
Plans renew monthly until canceled. Fees are billed in advance through Stripe.
New plans include a 14-day free trial. You will not be charged during the trial. If you do not cancel before the trial ends, the plan converts to a paid subscription at the listed price. You can cancel at any time from the billing portal or by emailing us.
Subscriptions are non-refundable except where required by law or where we materially fail to deliver the Service. Setup fees and one-time charges are non-refundable once work has begun.
Listed prices do not include taxes. You are responsible for any sales, use, VAT, or similar taxes other than taxes on our income.
If a payment fails, we may suspend the Service until payment is current. We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum allowed by law.
"Customer Data" means data you upload, configure, or send through the Service, plus messages and contact information collected by your chatbot from end-customers.
You own your Customer Data. You grant Remly a worldwide, royalty-free license to host, process, transmit, and display Customer Data solely to provide the Service and as described in our Privacy Policy.
You are responsible for:
To the extent Remly processes personal information of end-customers on your behalf, Remly acts as a "service provider" under the California Consumer Privacy Act (Cal. Civ. Code §1798.140(ag)) and as a "processor" under the GDPR, VCDPA, CPA, CTDPA, UCPA, TDPSA, and similar U.S. state privacy laws.
Remly will:
Subprocessors used to deliver the Service are listed in the Privacy Policy. You authorize Remly to use them. We will give reasonable notice (by email or in-app) before adding a new subprocessor and you may terminate if you reasonably object.
You may not, and you may not allow others to:
We may suspend or terminate accounts that violate these rules and report serious violations to authorities.
If you enable SMS, voice, or WhatsApp messaging, you are the sender of those messages and you are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the FCC's "one-to-one consent" framework as in force from time to time, state telemarketing laws, Twilio's Acceptable Use and A2P 10DLC requirements, and Meta's WhatsApp Business policies.
You agree to:
Mobile information sharing: phone numbers, opt-in records, and message content collected through Remly are not shared with third parties or affiliates for their marketing or promotional purposes. Information is shared only with the messaging providers (Twilio, Meta) needed to deliver the messages, as described in the Privacy Policy.
You agree to indemnify Remly for claims arising from your TCPA, CAN-SPAM, or state-law violations as set out in Indemnification.
The Service uses Anthropic's Claude API to generate chatbot responses. AI output is probabilistic and can be wrong, incomplete, or inappropriate even when configuration is correct. Remly does not warrant the accuracy of AI output.
Per California Business & Professions Code §17940 and similar laws, the chatbot identifies itself as automated when interacting with end-customers. You are responsible for any additional disclosures required for your industry or jurisdiction (for example, regulated professions or financial services).
You are responsible for reviewing pricing, scheduling, and quotes before they become binding commitments. The chatbot is a tool to capture leads and provide rough information, not a substitute for professional judgment.
The Service integrates with third-party services (Stripe, Twilio, Anthropic, Google, Intuit, Meta, AWS, and others). Your use of those services is governed by their own terms. Remly is not responsible for their availability, performance, or actions, and is not liable for losses caused by them.
Remly and its licensors own all rights in the Service, including software, designs, and trademarks, except for Customer Data. We grant you a limited, non-exclusive, non-transferable license to use the Service during the term of your subscription, subject to these Terms.
The Remly name and logo are our trademarks. You may not use them without our written permission, except to identify Remly as the provider of the Service in good-faith descriptive references.
If you send us suggestions or feedback, we may use them without restriction or compensation. You grant Remly a perpetual, irrevocable, royalty-free license to incorporate feedback into the Service.
"Confidential Information" means non-public information disclosed by either party that is marked confidential or would reasonably be understood as confidential. Each party will use the other's Confidential Information only to perform under these Terms and protect it with at least reasonable care. Confidentiality obligations survive termination for 3 years, and indefinitely for trade secrets.
These Terms apply for as long as you have an active account.
You may cancel at any time from the billing portal or by emailing info@goremly.com. Cancellation stops future renewals; it does not refund prepaid fees except as set out in Fees.
We may suspend or terminate your account immediately for material breach (including non-payment, abuse, or unsafe use), or with 30 days' notice for convenience. On termination, your access ends and we will delete or return Customer Data within a commercially reasonable period as set out in the DPA.
The cap above does not apply to: (i) your payment obligations; (ii) your indemnification obligations; (iii) your breach of Acceptable use; (iv) infringement of the other party's intellectual property; or (v) liability that cannot be limited under applicable law.
You will defend, indemnify, and hold harmless Remly and its personnel from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of or relating to:
We will give you prompt notice of any claim and reasonable cooperation in the defense. You may not settle a claim that imposes a non-monetary obligation on Remly without our prior written consent.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any dispute will be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to that jurisdiction. Each party waives the right to a jury trial. Each party agrees that any claim must be brought in an individual capacity and not as a class or representative action. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
We may update these Terms by posting the revised version at goremly.com/terms and updating the "Last updated" date. If a change is material, we will give you reasonable notice (at least 14 days where practical) by email or in-app. If you keep using the Service after the change takes effect, you accept the revised Terms. If you object, you may cancel and we will refund any prepaid, unused fees for the affected period.
WhatsApp service is provided via Remly's shared WhatsApp Business Account with Meta. Your phone number is registered as a sender under Remly's account. You do not retain ownership of this WhatsApp Business identity if you terminate your subscription.
Phone numbers provisioned by Remly on your behalf remain Remly's property. They cannot be ported to another provider. If you provide your own phone number, you may regain control upon termination subject to Meta WhatsApp policies and a number-release process.
You agree to use the WhatsApp service for customer-initiated conversations only. You will not send unsolicited marketing messages, mass outreach, or template-style promotions without prior explicit opt-in from each recipient. Violation may result in immediate suspension.
You agree to provide an accurate business display name and business profile information. You agree to comply with Meta's WhatsApp Business Policy and Commerce Policy. You agree not to use misleading branding or deceptive content. Display names are subject to Meta review and approval; Remly cannot guarantee approval timelines.
Remly reserves the right to suspend, disable, or terminate your WhatsApp service at any time, with or without notice, for violation of these terms, Meta policies, or to protect the integrity of the shared service. Service interruptions due to suspension are not eligible for refund.
Portions of these Terms are adapted from 37signals' open-source policies under the Creative Commons Attribution 4.0 license.